Reservations and customer service
Airlines benefit from dedicated and specially trained reservations staff that is available 24/7. Guaranteed. We offer dedicated telephone lines that are answered in person with the name of the carrier, fully representing the airline’s own identity. Our staff speaks your language figuratively, ánd literally, if desired. Agents benefit in particular from our quick and easy accessibility, our professional expertise and pro-active approach. Knowing each other well supports our mutual business also.
We offers specially trained operational staff that represents the airline with authenticity and dedication. We guarantee 24/7 availability. Whether it is delivery of special cargo, preparation of ULD’s at the airline’s ground handler, or (un) loading of the aircraft: all is monitored always with extreme conscientiousness.
Marketing and sales
Our target is to make the airline ‘preferred carrier’ for the cargo agent by means of:
Direct access to IATA CASS statistics for airline’s tailor made marketing and sales concepts.
Mailings, advertisements and editorials in local and worldwide trade press.
Study tours and incentive trips.
Incentive & kick back programs with top network forwarders.
Outstanding sales performance by our experienced and impassioned sales teams. With our airlines we share market intelligence by means of regular personal meetings in order to exemplify reports on facts, figures & vision on local and global developments. We aim figuratively for being the airline’s eyes, ears and ‘right arm’ in the cargo market!